Shipping policy
Welcome to GOTHOBE! We're thrilled to have you as a customer. Below is our shipping policy to ensure you have a smooth and enjoyable shopping experience.
Processing Time:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Rates:
- Standard Shipping: 1-5 business days (Malaysia)
- Aramex (International): 3-7 business days
*rates may vary based on location and weight of items, please refer to shipping rate on checkout page for finalised quotations.
Shipping Locations:
- We currently ship to addresses within Malaysia and Internationally including Singapore, UK, US, UAE, Saudi Arabia and more.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status through the link provided in the email.
Delivery Issues:
- If you experience any issues with delivery or if your order does not arrive within the expected time frame, please contact our customer service team at helaiancompany@gmail.com. We’ll work quickly to resolve the issue.
Incorrect or Incomplete Address:
- Please ensure your shipping address is correct before completing your purchase. GOTHOBE is not responsible for delays or additional charges resulting from incorrect or incomplete addresses provided by customers.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Returns Policy.
Thank you for shopping with GOTHOBE! If you have any questions about our shipping policy, feel free to reach out to us at helaiancompany@gmail.com.